Frequently Asked Questions

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

There is a problem with my order! It arrived broken, missing or different to what I paid for! What do I do?

If an item is damaged during shipping please take photos and contact me ASAP. Nail polish cannot be returned for change of mind. If you have a concern please contact me immediately - shadesofphoenix@live.com

I do all that I can to assure that the photos of the polish are an accurate representation of the item you will receive, but due to the handmade nature of this product slight variations may occur between batches. I also do my best to present accurate photographs of my polishes, but please know that differences in monitor calibrations can lead to the polishes looking slightly different in person than they do on your computer screen - I will do my best to mention any colour variations that I see.

If you have any questions, concerns or custom request please contact me at shadesofphoenix@live.com